Privacy Policy

Magnus Protection Group (“we”, “us”, “our”) operates magnusprotectiongroup.com and provides licensed security services across Newcastle, Lake Macquarie, the Hunter and throughout NSW.

This Privacy Policy applies to all visitors to our website and to clients, prospective clients and other individuals who provide personal information to us. It is prepared in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant NSW privacy obligations.

By using our website or providing your details through our enquiry forms, by phone or by email, you consent to the collection and handling of your personal information as described in this policy.

We collect personal information that is reasonably necessary for our functions and activities, including:

• Identity & contact details — name, email address, phone number, and business or site address.
• Enquiry details — the nature of your security enquiry, preferred services, site information and any message you provide.
• Operational information — where you engage our services, details relevant to scoping and delivering security assignments (for example site access, risk context and scheduling).
• Technical information — IP address, browser type and basic usage data collected automatically when you visit our website.

We use personal information to:

• Respond to enquiries and provide quotes or consultations;
• Scope, plan and deliver security services you request;
• Communicate with you about your enquiry or engagement;
• Meet our legal, regulatory and licensing obligations as a NSW security provider;
• Maintain records required for the proper administration of our business; and
• Improve our website, services and client experience.

We do not use your personal information for direct marketing without your consent. Where we hold information for a secondary purpose, it is generally related to the primary purpose for which it was collected or required by law.

When you submit an enquiry through our website contact form, the details you provide — name, email, phone, service type and message — are transmitted to our operations team and stored securely for the purpose of responding to your enquiry and, where applicable, preparing a security proposal.

Information you share by phone or email is handled with the same care. As a security provider, we treat client and prospective client information confidentially and limit access to personnel who need it to respond to you or deliver services.

We will only disclose your enquiry information to third parties where it is necessary to respond to your request, where you consent, or where we are required to do so by law.

As a licensed security provider, we apply security-conscious practices to the handling of personal information. Measures include:

• Restricting access to personal information to authorised personnel on a need-to-know basis;
• Storing enquiry and client records in controlled systems with access authentication;
• Transmitting website form submissions over encrypted connections;
• Maintaining operational confidentiality standards consistent with our security licensing obligations; and
• Reviewing our information handling practices as part of normal business operations.

While we take reasonable steps to protect your personal information, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to reduce risk to a practical minimum.

Under the Australian Privacy Principles, you have rights regarding the personal information we hold about you, including the right to:

• Access — request access to the personal information we hold about you;
• Correction — ask us to correct personal information that is inaccurate, out of date or incomplete;
• Deletion — request that we delete your personal information, subject to legal and operational retention requirements;
• Complain — make a complaint about our handling of your personal information; and
• Withdraw consent — withdraw consent to certain uses of your information where that consent was given.

To exercise any of these rights, contact us using the details in the Privacy Inquiries section below. We will respond to written requests within a reasonable period, generally within 30 days.

Our website may use cookies and similar technologies to operate correctly and to understand how the site is used. Cookies are small data files stored on your device.

We may use:

• Essential cookies — required for the website to function properly;
• Analytics — to understand aggregate usage patterns and improve the site; and
• Preference cookies — to remember your settings where applicable.

You can control or delete cookies through your browser settings. Disabling some cookies may affect website functionality. We do not use cookies to collect sensitive personal information.

We may engage trusted third-party services to help operate our website and business, which may include website hosting, email delivery, analytics, and form or data storage providers. These providers may process limited personal information on our behalf and are expected to handle it in line with applicable privacy standards.

We do not sell or rent your personal information to third parties. Where we share information with a service provider, it is for the purpose of delivering our services or responding to your enquiry, and we take reasonable steps to ensure those providers protect it appropriately.

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal and licensing obligations, or to operate our business.

Enquiry information is generally retained while your enquiry is active and for a reasonable period afterwards in case of follow-up. Client and operational records are retained in line with our business, contractual and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal obligation to retain it for a longer period.

If you have any questions about this Privacy Policy, wish to access, correct or request deletion of your personal information, or want to make a privacy complaint, please contact us:

We will acknowledge and respond to privacy inquiries promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

NSW Master Security Licence 000110965

Magnus Protection Group may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. For other matters, see our contact page or FAQ.